Save months on your ITSM projects

Implement your ITSM processes in weeks not months!

‘Practical ITSM Implementation’ brings you targeted help on your projects, delivering short pieces of work and support to get you moving quickly and avoid ‘analysis paralysis’.

Get your processes defined and working using proven templates and project techniques – workshops, good governance and ‘laser-implementation’ – i.e. fast and no-nonsense decision-making and targeted implementation. This usually involves 5 – 10 days work per process.

Service overview

Practical ITSM Implementation – this service is based on over 20 years’ experience of delivering nearly 400 reviews and projects across ITSM/ITSL, Service Desks, CRM and contact Centres. This provides a low risk and low cost option for organisations looking at how to improve the quality and/or efficiency of their services.

The focus is not simply on ITSM processes or ‘compliance’ with methodologies (e.g. ITIL), but on the issues that are directly related to the success of your business. So we strive to build a set of clear business objectives and ‘services’ that add £/$ value and context to existing ITSM activity.

You gain access to highly skilled and experienced resources as you need them during your  project. We also use proven templates and documents to cut through the maze of mapping and process definition.

ITSM/ITIL process are becoming commodities and in most cases don’t need a lot of time spent on definition and documentation – why re-invent the wheel?

Please contact me directly on 07885 629308 for an initial informal chat to discuss your needs without obligation or by email for general inquiries.

Barclay Rae
Tel: +44 (0)7885 629308