I recently worked in an office where there was a large area of empty desks – there was an air of loss and abandonment in the room. All around there…
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It’s another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine……
This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It’s also great to meet up with like-minded…
I’ve not blogged for a while I know – I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…
So, the first phase is heating up – the charm offensive has generally been good and well received, although now it’s time to start doing something… I’m referring of course…
Believe – SDI Conference 2013 Next week I’ll be at the SDI 2013 conference in Birmingham – it’s always a great mixture of learning, ideas and fun, and I’m really…
So that was the week that was – what a week in the ITSM world….! Here’s some summary thoughts SITS13 – the (UK) Service Desk and IT Support show London…
Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value….value. In case you hadn’t noticed…?! When we in…
One thing that strikes a chord with many of my clients is a simple concept that I’ve used for some time, although only recently defined more explicitly. This centres around…
Just back a bit breathless and jet lagged from another Pink Elephant Conference in Las Vegas. This years’ theme was ‘knowledge translated into results’, meaning that there is a clearly…
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