1 year and counting since we started In a few weeks it will be the regular SDITS show at Earls Court, London – certainly the ITSM industry’s biggest annual bash…
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Earlier this month I presented at the itSMF Belgium Conference – you can see the slides here – Let’s demonstrate value, not what we do. The theme was a simple one –…
This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide…
Last week I gave a BrightTALK webinar looking at the ubiquitous Service Desk and how it can so easily make or break an organisation. I was pleased to get really…
It’s a year since I returned to the direct consulting world after leaving Axios Systems, where I was head of global services. I’ve been a ‘consultant’ mostly since 1994 and the striking thing…
The ITSM TV September special feature will be on ITIL2011. This will be a factual and practical review, including opinions, questions and analysis from across the industry. The aim will be to…
I’ve recently been fully occupied with a variety of new things (and this will continue for some time), from mentoring to a big Service Catalogue project and ITSMTV and podcasts. I’ve…
TNT won the main award at the SDI Conference in June – i.e. for Large Service Desks. A major component that led to this award was the fact that TNT…
This month’s tip comes from a question sent in to me: “We have a number of corporate support areas and ‘helpdesks’. Would it make sense to try and centralise these…
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