Building a Brilliant (and Future-Proof) Service Desk

This webinar I gave earlier this month has since found its way into BrightTALK’s #TopAugustWebinar.

Looks like the topic struck a chord…

The session asks questions such as:

• What makes a brilliant Service Desk today?
• Will what is required change in a few years’ time?
• How can we build in future-proofing to ensure that these operations remain relevant and effective?

What are your thoughts on this?