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ITSM Goodness

Jan 13
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ITSM in 2014 – Getting 'Hands On'

By lawrence Consulting, ITSM Goodness, Uncategorized

    It’s another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine……

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Oct 25
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'Revolution'? – Congress!

By lawrence Industry Comment, ITIL, ITSM Goodness, Uncategorized

This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It’s also great to meet up with like-minded…

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Oct 02
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Does Anyone Read or Act on Your ITSM Reports?

By lawrence ITSM Goodness, ITSM Implementation, Troubleshooting, Uncategorized

  I’ve not blogged for a while I know – I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…

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Apr 26
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A big week for ITSM – SITS13, G2G3, ITIL, CAPITA

By lawrence Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Uncategorized

So that was the week that was – what a week in the ITSM world….! Here’s some summary thoughts SITS13 – the (UK) Service Desk and IT Support show London…

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Recent Posts

  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value
  • LITTL-ITIL for ITIL 4 – now available..!
  • Are you changing comfortably..?

Recent Comments

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What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Experience management in IT services: because you care to deliver the very best May 4, 2022
  • There’s an “I” and “T” in communication; there should be communication in IT April 21, 2022
  • Tools and frameworks – the means, not the end, in creating business value April 8, 2022

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