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ITSM Implementation

Dec 31
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By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, News, Service Catalog, Service Desk, SLM, Uncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…

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Sep 29
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ITSM Implementation – Vendors, Be Brave!

By Barclay ITSM Implementation, Uncategorized

A few years ago a colleague of mine took a job heading up the professional services team of an ITSM vendor. During the recruitment process, he was quizzed on his…

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Jun 06
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SITS Goodness and DevOps Slides

By Barclay DevOps, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SITS

A busy and productive time was had this week at the sits15 Show – Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this…

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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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Apr 18
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Awesome Service Management

By Barclay Industry Comment, ITIL, ITSM Goodness, ITSM Implementation

‘Everything is Awesome’ This was the signature song from the ‘Lego Movie’, which was released in 2014. This movie – filmed entirely with animated Lego – is a brilliant multi-level…

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Dec 31
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From Kafka and 'Whack-a-mole' to real Customer Culture

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

A few thoughts on the last day of 2014 – hopefully avoiding the ‘5 trends to look for in 2015’ and ‘what we learned from 2014!’ shtick… There’s so much…

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Nov 14
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The expanding world of Service Management + collaboration

By Barclay Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SLM, Uncategorized

I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the…

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Aug 27
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Consultancy Guidelines – updated

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

  Many thanks to all of those who contributed to the initial draft of the Consultancy Guidelines – I’ve now updated the document with your comments and suggestions – some…

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Jul 21
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Do you have an SLA with your spouse..?

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that…

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Mar 26
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Have you forgotten something – the Service Desk?

By lawrence Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, Uncategorized

I recently worked in an office where there was a large area of empty desks – there was an air of loss and abandonment in the room. All around there…

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Recent Posts

  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture
  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • It’s a really busy time of year right now in the ITSM industry… June 17, 2022
  • Service management – it takes a village. Connected people, leadership and culture May 27, 2022
  • Experience management in IT services: because you care to deliver the very best May 4, 2022

Tags

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