Some thoughts on recent changes and announcements in the ITSM world. It is always interesting to see how people reacts when changes are announced. Think of being at school and…

If you are the coach or manager of a sports team – like a football club team – you are constantly being berated by fans who either complain that you…

Governance is cool… Blah, blah, governance, blah…governance, ‘we need good governance.!’ How many times do you hear authors, consultants, presenters banging on about governance, and the importance of it? What…

I’m delighted to be part of a new weekly podcast project, the Enterprise Digital podcast, with my friend and industry colleague Ian Aitchison.  We’ve launched with 3 episodes published, more…

In the last few months I’ve been trying to think positively about how to change some things for good (benefit), and for good (forever), post-covid. How do I make changes…

On a ‘journey’…  O wad some Power the giftie gie us, to see oursels as ithers see us!  (Robert Burns, ‘To a louse’) Don’t worry about trying to understand the Scots…

For some time now there has been a ‘human’ movement in the technology world and beyond, towards humanising work and recognising the value of our people. This has included the…