Hit enter to search or ESC to close
Barclay RaeBarclay RaeBarclay RaeBarclay Rae
0
  • Home
  • Blog
  • Services
    • Services Overview
    • ‘Off The Shelf’ Packages
    • Bespoke Services
    • Mentoring
  • Resources
    • ITSM Goodness
  • About
  • Contact
  • 0
    was successfully added to your cart.

    Cart

Uncategorized

It’s a really busy time of year right now in the ITSM industry…

Conversations at the moment are constantly about 2 different poles across maturity – from ‘new and developing’ - experience, XLAs, ESM, and AI, to ‘core and back to basics’ –…
Barclay
BarclayJune 17, 2022
Uncategorized

Service management – it takes a village. Connected people, leadership and culture

Whatever processes or practices an organisation wants to implement, it will usually need to sort out issues in other connected areas, somehow. Traditionally, processes and practices have often been treated…
Barclay
BarclayMay 27, 2022
Uncategorized

Experience management in IT services: because you care to deliver the very best

What is experience management in IT services and why does it matter? On a basic level, service is about delivering something to a customer or user; experience is what it’s…
Barclay
BarclayMay 4, 2022
Uncategorized

There’s an “I” and “T” in communication; there should be communication in IT

Has it become a cliché that IT people don’t communicate well, or is it still a pertinent problem in 2022? I’d love to say it was a cliché. Compared to…
Barclay
BarclayApril 21, 2022
Uncategorized

Tools and frameworks – the means, not the end, in creating business value

A fixation on service management tools and best practice frameworks has led to many historic failures to meet the expectations invested in them by both organisations and individual practitioners. Regularly and…
Barclay
BarclayApril 8, 2022
Uncategorized

LITTL-ITIL for ITIL 4 – now available..!

As you may know I am proud to have been part of the architect and authoring teams with AXELOS for the ITIL 4 output. This included: co-author of ITIL Practitioner,…
Barclay
BarclaySeptember 3, 2021
Uncategorized

Are you changing comfortably..?

If you are the coach or manager of a sports team – like a football club team – you are constantly being berated by fans who either complain that you…
Barclay
BarclayJuly 21, 2021
Uncategorized

The times are a changing… aren’t they always..?

Some thoughts on recent changes and announcements in the ITSM world. It is always interesting to see how people reacts when changes are announced. Think of being at school and…
Barclay
BarclayJune 22, 2021
1 2 3 … 9 Next »

Recent Posts

  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture
  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • It’s a really busy time of year right now in the ITSM industry… June 17, 2022
  • Service management – it takes a village. Connected people, leadership and culture May 27, 2022
  • Experience management in IT services: because you care to deliver the very best May 4, 2022

Tags

are AXELOS best practice BRM Business CAPITA Causal Closing Codes Cloud devops gartner Hands-on it ITIL ITIL4 ITSM itsmf ITSM Goodness ITSMTV itssm juggling nice ovum pink13 Practical Problem Management SDI sdi13 SDITs service catalog Service Catalogue Service Desk Service Management servide desk manager SLA SLAs SLM some strategy tags technology these triangle Value vendors WORKSHOP

Copyright © 2020 Barclay Rae
All rights reserved.

  • Home
  • Blog
  • Services
    • Services Overview
    • ‘Off The Shelf’ Packages
    • Bespoke Services
    • Mentoring
  • Resources
    • ITSM Goodness
  • About
  • Contact

    Email: [email protected]

    LinkedIn: http://uk.linkedin.com/in/barclayrae

    Twitter: http://twitter.com/barclayrae