We are constantly being bombarded with content and hype around the ‘post-covid’ world. Some of this of course is valuable and essential – discussing and planning around how people and…
BarclayAugust 21, 2020
The ‘Watermelon SLA’ concept is a simple a graphical way of showing that many SLAs are not fit for purpose. This has been successful in getting some clear and honest…
BarclayJuly 30, 2020
I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…
BarclayNovember 15, 2019
Happy New Year for 2016 !! I wish you success and happiness Its been a busy year in 2015 The ITSM world continues to rock daily between inspiration and opportunity,…
BarclayDecember 31, 2015
Management Collaboration...like trying to spin too many plates? Successful IT delivery requires requires the spinning of many plates. Collaboration, team building, mutual trust and personal confidence are essential to your…
BarclayOctober 8, 2015
A few years ago a colleague of mine took a job heading up the professional services team of an ITSM vendor. During the recruitment process, he was quizzed on his…
BarclaySeptember 29, 2015
A busy and productive time was had this week at the sits15 Show - Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this…
BarclayJune 6, 2015
If you are going to SITS15 - I hope to see you there... I'll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I'll be…
BarclayMay 30, 2015
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