For some time now there has been a ‘human’ movement in the technology world and beyond, towards humanising work and recognising the value of our people. This has included the…
My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established some new contacts as…
We are constantly being bombarded with content and hype around the ‘post-covid’ world. Some of this of course is valuable and essential – discussing and planning around how people and…
The ‘Watermelon SLA’ concept is a simple a graphical way of showing that many SLAs are not fit for purpose. This has been successful in getting some clear and honest…
I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…
Happy New Year for 2016 !! I wish you success and happiness Its been a busy year in 2015 The ITSM world continues to rock daily between inspiration and opportunity,…
Management Collaboration...like trying to spin too many plates? Successful IT delivery requires requires the spinning of many plates. Collaboration, team building, mutual trust and personal confidence are essential to your…
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