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Uncategorized

People satisfaction and social continuity

For some time now there has been a ‘human’ movement in the technology world and beyond, towards humanising work and recognising the value of our people. This has included the…
Barclay
BarclayOctober 9, 2020
Uncategorized

Outcome and Experience Metrics (OXMs) – beyond the Watermelon

My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established  some new contacts as…
Barclay
BarclaySeptember 16, 2020
Uncategorized

itSMF UK and me… 5 years on

This week I will attend my final board meeting as a director of itSMF UK. I’ve been a board member for exactly 5 years, with just under 3 of these…
Barclay
BarclaySeptember 10, 2020
Uncategorized

AI and ITSM – it’s a matter of confidence

We are constantly being bombarded with content and hype around the ‘post-covid’ world. Some of this of course is valuable and essential – discussing and planning around how people and…
Barclay
BarclayAugust 21, 2020
Uncategorized

Watertight not watermelon ‘SLAs’.

The ‘Watermelon SLA’ concept is a simple a graphical way of showing that many SLAs are not fit for purpose. This has been successful in getting some clear and honest…
Barclay
BarclayJuly 30, 2020
Uncategorized

Keep calm and co-create (end-to-end) value!

I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…
Barclay
BarclayNovember 15, 2019
ConsultingIndustry CommentITILITSM GoodnessITSM ImplementationNewsService CatalogService DeskSLMUncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…
Barclay
BarclayDecember 31, 2015
ConsultingManagement

How to Create a Culture of Effective Management Collaboration

Management Collaboration...like trying to spin too many plates? Successful IT delivery requires requires the spinning of many plates. Collaboration, team building, mutual trust and personal confidence are essential to your…
Barclay
BarclayOctober 8, 2015
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