Hit enter to search or ESC to close
Barclay RaeBarclay RaeBarclay RaeBarclay Rae
0
  • Home
  • Blog
  • Services
    • Services Overview
    • ‘Off The Shelf’ Packages
    • Bespoke Services
    • Mentoring
  • Resources
    • ITSM Goodness
  • About
  • Contact
  • 0
    was successfully added to your cart.

    Cart

Uncategorized

Keep calm and co-create (end-to-end) value!

I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…
Barclay
BarclayNovember 15, 2019
ConsultingIndustry CommentITILITSM GoodnessITSM ImplementationNewsService CatalogService DeskSLMUncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…
Barclay
BarclayDecember 31, 2015
ConsultingManagement

How to Create a Culture of Effective Management Collaboration

Management Collaboration...like trying to spin too many plates? Successful IT delivery requires requires the spinning of many plates. Collaboration, team building, mutual trust and personal confidence are essential to your…
Barclay
BarclayOctober 8, 2015
ITSM ImplementationUncategorized

ITSM Implementation – Vendors, Be Brave!

A few years ago a colleague of mine took a job heading up the professional services team of an ITSM vendor. During the recruitment process, he was quizzed on his…
Barclay
BarclaySeptember 29, 2015
DevOpsIndustry CommentITILITSM GoodnessITSM ImplementationService DeskSITS

SITS Goodness and DevOps Slides

A busy and productive time was had this week at the sits15 Show - Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this…
Barclay
BarclayJune 6, 2015
ConsultingIndustry CommentITILITSM GoodnessITSM ImplementationService CatalogService DeskSLMUncategorizedWorkshops

Check out these CHECKLISTs for SITS

If you are going to SITS15 - I hope to see you there... I'll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I'll be…
Barclay
BarclayMay 30, 2015
Uncategorized

Great managers make the difference…

Last week I went to an informal drinks party to celebrate the retirement of one of my business mentors – David Smith. I worked for David initially in the 80s,…
Barclay
BarclayMay 15, 2015
Industry CommentITILITSM GoodnessITSM Implementation

Awesome Service Management

‘Everything is Awesome’ This was the signature song from the ‘Lego Movie’, which was released in 2014. This movie – filmed entirely with animated Lego – is a brilliant multi-level…
Barclay
BarclayApril 18, 2015
« Previous 1 2 3 4 5 … 9 Next »

Recent Posts

  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value
  • LITTL-ITIL for ITIL 4 – now available..!
  • Are you changing comfortably..?

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…
  • Kriesi on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.
  • Kriesi on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.
  • Kriesi on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.
  • admin on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Experience management in IT services: because you care to deliver the very best May 4, 2022
  • There’s an “I” and “T” in communication; there should be communication in IT April 21, 2022
  • Tools and frameworks – the means, not the end, in creating business value April 8, 2022

Tags

are AXELOS best practice BRM Business CAPITA Causal Closing Codes Cloud devops gartner Hands-on it ITIL ITIL4 ITSM itsmf ITSM Goodness ITSMTV itssm juggling nice ovum pink13 Practical Problem Management SDI sdi13 SDITs service catalog Service Catalogue Service Desk Service Management servide desk manager SLA SLAs SLM some strategy tags technology these triangle Value vendors WORKSHOP

Copyright © 2020 Barclay Rae
All rights reserved.

  • Home
  • Blog
  • Services
    • Services Overview
    • ‘Off The Shelf’ Packages
    • Bespoke Services
    • Mentoring
  • Resources
    • ITSM Goodness
  • About
  • Contact

    Email: [email protected]

    LinkedIn: http://uk.linkedin.com/in/barclayrae

    Twitter: http://twitter.com/barclayrae