Last week I went to an informal drinks party to celebrate the retirement of one of my business mentors – David Smith. I worked for David initially in the 80s,…
BarclayMay 15, 2015
‘Everything is Awesome’ This was the signature song from the ‘Lego Movie’, which was released in 2014. This movie – filmed entirely with animated Lego – is a brilliant multi-level…
BarclayApril 18, 2015
A few thoughts on the last day of 2014 - hopefully avoiding the '5 trends to look for in 2015' and 'what we learned from 2014!' shtick... There's so much…
BarclayDecember 31, 2014
I was at the UK itSMF conference this week - presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the…
BarclayNovember 14, 2014
Many thanks to all of those who contributed to the initial draft of the Consultancy Guidelines - I've now updated the document with your comments and suggestions - some…
BarclayAugust 27, 2014
Whilst reflecting (see below) on my time in the ITSM industry in particular, it's clear that there are still many of the same fundamental issues and questions coming up that…
BarclayJuly 21, 2014
Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the…
BarclayMay 7, 2014
I recently worked in an office where there was a large area of empty desks - there was an air of loss and abandonment in the room. All around there…
lawrenceMarch 26, 2014
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