A few thoughts on the last day of 2014 - hopefully avoiding the '5 trends to look for in 2015' and 'what we learned from 2014!' shtick... There's so much…
BarclayDecember 31, 2014
Many thanks to all of those who contributed to the initial draft of the Consultancy Guidelines - I've now updated the document with your comments and suggestions - some…
BarclayAugust 27, 2014
Whilst reflecting (see below) on my time in the ITSM industry in particular, it's clear that there are still many of the same fundamental issues and questions coming up that…
BarclayJuly 21, 2014
Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the…
BarclayMay 7, 2014
I recently worked in an office where there was a large area of empty desks - there was an air of loss and abandonment in the room. All around there…
lawrenceMarch 26, 2014
It's another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine...…
lawrenceJanuary 13, 2014
This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It's also great to meet up with like-minded…
lawrenceOctober 25, 2013
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