Whilst reflecting (see below) on my time in the ITSM industry in particular, it's clear that there are still many of the same fundamental issues and questions coming up that…
BarclayJuly 21, 2014
I recently worked in an office where there was a large area of empty desks - there was an air of loss and abandonment in the room. All around there…
lawrenceMarch 26, 2014
It's another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine...…
lawrenceJanuary 13, 2014
This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It's also great to meet up with like-minded…
lawrenceOctober 25, 2013
I've not blogged for a while I know - I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…
lawrenceOctober 2, 2013
So, the first phase is heating up - the charm offensive has generally been good and well received, although now it's time to start doing something... I'm referring of course…
lawrenceJuly 11, 2013
Believe - SDI Conference 2013 Next week I'll be at the SDI 2013 conference in Birmingham - it's always a great mixture of learning, ideas and fun, and I'm really…
lawrenceJune 14, 2013
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