It's another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine...…
lawrenceJanuary 13, 2014
I've not blogged for a while I know - I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…
lawrenceOctober 2, 2013
So, the first phase is heating up - the charm offensive has generally been good and well received, although now it's time to start doing something... I'm referring of course…
lawrenceJuly 11, 2013
Believe - SDI Conference 2013 Next week I'll be at the SDI 2013 conference in Birmingham - it's always a great mixture of learning, ideas and fun, and I'm really…
lawrenceJune 14, 2013
So that was the week that was - what a week in the ITSM world....! Here's some summary thoughts SITS13 - the (UK) Service Desk and IT Support show London…
lawrenceApril 26, 2013
Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value....value. In case you hadn't noticed...?! When we in…
lawrenceApril 3, 2013
One thing that strikes a chord with many of my clients is a simple concept that I've used for some time, although only recently defined more explicitly. This centres around…
lawrenceMarch 11, 2013
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