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ConsultingITSM GoodnessUncategorized

ITSM in 2014 – Getting 'Hands On'

    It's another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine...…
lawrence
lawrenceJanuary 13, 2014
Industry CommentITILITSM GoodnessUncategorized

'Revolution'? – Congress!

This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It's also great to meet up with like-minded…
lawrence
lawrenceOctober 25, 2013
ITSM GoodnessITSM ImplementationTroubleshootingUncategorized

Does Anyone Read or Act on Your ITSM Reports?

  I've not blogged for a while I know - I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…
lawrence
lawrenceOctober 2, 2013
ConsultingIndustry CommentITILUncategorized

I'm going to the first AXELOS workshop

So, the first phase is heating up - the charm offensive has generally been good and well received, although now it's time to start doing something... I'm referring of course…
lawrence
lawrenceJuly 11, 2013
Uncategorized

Inspired, in Action, Better – SDI Conference 2013

Believe - SDI Conference 2013 Next week I'll be at the SDI 2013 conference in Birmingham - it's always a great mixture of learning, ideas and fun, and I'm really…
lawrence
lawrenceJune 14, 2013
Industry CommentITILITSM GoodnessITSM ImplementationUncategorized

A big week for ITSM – SITS13, G2G3, ITIL, CAPITA

So that was the week that was - what a week in the ITSM world....! Here's some summary thoughts SITS13 - the (UK) Service Desk and IT Support show London…
lawrence
lawrenceApril 26, 2013
Industry CommentITILITSM ImplementationService CatalogSLMUncategorized

The real value of IT? Better get moving…!

Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value....value.  In case you hadn't noticed...?! When we in…
lawrence
lawrenceApril 3, 2013
ConsultingIndustry CommentITSM ImplementationService DeskTip of the MonthUncategorized

Service Desk Triangle – can you see it from my (SDM) angle?

One thing that strikes a chord with many of my clients is a simple concept that I've used for some time, although only recently defined more explicitly. This centres around…
lawrence
lawrenceMarch 11, 2013
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Recent Posts

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