Whilst reflecting (see below) on my time in the ITSM industry in particular, it's clear that there are still many of the same fundamental issues and questions coming up that…
Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the…
It's another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine...…
This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It's also great to meet up with like-minded…
I've not blogged for a while I know - I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…
So, the first phase is heating up - the charm offensive has generally been good and well received, although now it's time to start doing something... I'm referring of course…
Believe - SDI Conference 2013 Next week I'll be at the SDI 2013 conference in Birmingham - it's always a great mixture of learning, ideas and fun, and I'm really…
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