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ConsultingIndustry CommentITILITSM GoodnessITSM ImplementationService CatalogService DeskSLMUncategorized

Do you have an SLA with your spouse..?

Whilst reflecting (see below) on my time in the ITSM industry in particular, it's clear that there are still many of the same fundamental issues and questions coming up that…
Barclay
BarclayJuly 21, 2014
Industry CommentITSM GoodnessUncategorized

H2H not B2B

Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the…
Barclay
BarclayMay 7, 2014
ConsultingIndustry CommentITILITSM GoodnessITSM ImplementationService CatalogService DeskUncategorized

Have you forgotten something – the Service Desk?

I recently worked in an office where there was a large area of empty desks - there was an air of loss and abandonment in the room. All around there…
lawrence
lawrenceMarch 26, 2014
ConsultingITSM GoodnessUncategorized

ITSM in 2014 – Getting 'Hands On'

    It's another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine...…
lawrence
lawrenceJanuary 13, 2014
Industry CommentITILITSM GoodnessUncategorized

'Revolution'? – Congress!

This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It's also great to meet up with like-minded…
lawrence
lawrenceOctober 25, 2013
ITSM GoodnessITSM ImplementationTroubleshootingUncategorized

Does Anyone Read or Act on Your ITSM Reports?

  I've not blogged for a while I know - I write now just getting into the conference season (en route to the itSMF Finland conference, also heading to SMFusion,…
lawrence
lawrenceOctober 2, 2013
ConsultingIndustry CommentITILUncategorized

I'm going to the first AXELOS workshop

So, the first phase is heating up - the charm offensive has generally been good and well received, although now it's time to start doing something... I'm referring of course…
lawrence
lawrenceJuly 11, 2013
Uncategorized

Inspired, in Action, Better – SDI Conference 2013

Believe - SDI Conference 2013 Next week I'll be at the SDI 2013 conference in Birmingham - it's always a great mixture of learning, ideas and fun, and I'm really…
lawrence
lawrenceJune 14, 2013
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