So that was the week that was - what a week in the ITSM world....! Here's some summary thoughts SITS13 - the (UK) Service Desk and IT Support show London…
lawrenceApril 26, 2013
One thing that strikes a chord with many of my clients is a simple concept that I've used for some time, although only recently defined more explicitly. This centres around…
lawrenceMarch 11, 2013
Just back a bit breathless and jet lagged from another Pink Elephant Conference in Las Vegas. This years' theme was 'knowledge translated into results', meaning that there is a clearly…
lawrenceFebruary 22, 2013
How do you make processes work? so that you can achieve success and consistent quality of service? 2 recent client experiences brought home a simple and classic point to me…
lawrenceFebruary 4, 2013
So, another year and the ITSM industry is alive with debate and discussion, opportunity, challenge and as ever some uncertainty. I'm not one for making resolutions or big predictions (both usually fail in mid January..!),…
lawrenceJanuary 16, 2013
I presented a webinar on Service Catalog and SLM for BrightTALK webinar - available here. The slides on their own are available here. This presentation was aimed to try and…
lawrenceDecember 7, 2012
At last week’s itSMF UK conference #ITSM12, there was a lot of discussion about the value of SLAs – this continued on Twitter and Back2ITSM afterwards…. Certainly there was a…
lawrenceNovember 14, 2012
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