Just back a bit breathless and jet lagged from another Pink Elephant Conference in Las Vegas. This years' theme was 'knowledge translated into results', meaning that there is a clearly…
lawrenceFebruary 22, 2013
So, another year and the ITSM industry is alive with debate and discussion, opportunity, challenge and as ever some uncertainty. I'm not one for making resolutions or big predictions (both usually fail in mid January..!),…
lawrenceJanuary 16, 2013
I presented a webinar on Service Catalog and SLM for BrightTALK webinar - available here. The slides on their own are available here. This presentation was aimed to try and…
lawrenceDecember 7, 2012
At last week’s itSMF UK conference #ITSM12, there was a lot of discussion about the value of SLAs – this continued on Twitter and Back2ITSM afterwards…. Certainly there was a…
lawrenceNovember 14, 2012
Last week I visited a client for a follow –up review. I’ve helped them to develop and implement SLM and a service catalog over the last 8 months or so.…
lawrenceOctober 8, 2012
I recently met with Rodrigo Flores (creator of Service Catalog Community and Blog) for a drink when he was in London. Rodrigo set up newScale and drove the market with Service Catalog…
lawrenceSeptember 26, 2012
Many organisations struggle to make Problem Management work effectively. For me there are a number of reasons for this – many to do with getting the right people to do…
lawrenceSeptember 4, 2012
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