This webinar I gave earlier this month has since found its way into BrightTALK's #TopAugustWebinar. Looks like the topic struck a chord... The session asks questions such as: What makes…
lawrenceAugust 31, 2012
I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here's the slides OVUM presentation 20 tips Plus Some additional short tips If…
lawrenceJune 29, 2012
1 year and counting since we started In a few weeks it will be the regular SDITS show at Earls Court, London – certainly the ITSM industry’s biggest annual bash…
lawrenceApril 11, 2012
Earlier this month I presented at the itSMF Belgium Conference - you can see the slides here - Let's demonstrate value, not what we do. The theme was a simple one -…
lawrenceMarch 26, 2012
This is a quick and easy tool that I designed for Hornbill. It's got 15 questions in total and takes just a few minutes to complete. The results will provide…
lawrenceFebruary 28, 2012
Last week I gave a BrightTALK webinar looking at the ubiquitous Service Desk and how it can so easily make or break an organisation. I was pleased to get really…
lawrenceJanuary 24, 2012
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