Last week I visited a client for a follow –up review. I’ve helped them to develop and implement SLM and a service catalog over the last 8 months or so.…
lawrenceOctober 8, 2012
Many organisations struggle to make Problem Management work effectively. For me there are a number of reasons for this – many to do with getting the right people to do…
lawrenceSeptember 4, 2012
This webinar I gave earlier this month has since found its way into BrightTALK's #TopAugustWebinar. Looks like the topic struck a chord... The session asks questions such as: What makes…
lawrenceAugust 31, 2012
We've seen the recent (re-launch) of the Gartner 'Magic Quadrant', after a 3 year absence and now renamed ITSSM to incorporate a wider span of ITSM and support concepts. This has…
lawrenceAugust 28, 2012
I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here's the slides OVUM presentation 20 tips Plus Some additional short tips If…
lawrenceJune 29, 2012
1 year and counting since we started In a few weeks it will be the regular SDITS show at Earls Court, London – certainly the ITSM industry’s biggest annual bash…
lawrenceApril 11, 2012
Earlier this month I presented at the itSMF Belgium Conference - you can see the slides here - Let's demonstrate value, not what we do. The theme was a simple one -…
lawrenceMarch 26, 2012
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