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BarclayJanuary 14, 2012
It's a year since I returned to the direct consulting world after leaving Axios Systems, where I was head of global services. I've been a 'consultant' mostly since 1994 and the striking thing…
lawrenceSeptember 20, 2011
The ITSM TV September special feature will be on ITIL2011. This will be a factual and practical review, including opinions, questions and analysis from across the industry. The aim will be to…
lawrenceAugust 11, 2011
I've recently been fully occupied with a variety of new things (and this will continue for some time), from mentoring to a big Service Catalogue project and ITSMTV and podcasts. I've…
lawrenceAugust 7, 2011
TNT won the main award at the SDI Conference in June – i.e. for Large Service Desks. A major component that led to this award was the fact that TNT…
lawrenceJuly 21, 2011
This month's tip comes from a question sent in to me: "We have a number of corporate support areas and ‘helpdesks’. Would it make sense to try and centralise these…
lawrenceJune 29, 2011
What are the basics? Recent client and industry research work has given me a lot of good new exposure to some of the emerging areas of ITSM, notably Social Media,…
BarclayApril 5, 2011
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