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SLM - The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic…
It's a year since I returned to the direct consulting world after leaving Axios Systems, where I was head of global services. I've been a 'consultant' mostly since 1994 and the striking thing…
The ITSM TV September special feature will be on ITIL2011. This will be a factual and practical review, including opinions, questions and analysis from across the industry. The aim will be to…
I've recently been fully occupied with a variety of new things (and this will continue for some time), from mentoring to a big Service Catalogue project and ITSMTV and podcasts. I've…
This month's tip comes from a question sent in to me: "We have a number of corporate support areas and ‘helpdesks’. Would it make sense to try and centralise these…
What are the basics? Recent client and industry research work has given me a lot of good new exposure to some of the emerging areas of ITSM, notably Social Media,…
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