TNT won the main award at the SDI Conference in June – i.e. for Large Service Desks. A major component that led to this award was the fact that TNT…
lawrenceJuly 21, 2011
What are the basics? Recent client and industry research work has given me a lot of good new exposure to some of the emerging areas of ITSM, notably Social Media,…
BarclayApril 5, 2011
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BarclayFebruary 17, 2011
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BarclayFebruary 12, 2011
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BarclayDecember 28, 2010
Lets accentuate the positive... I spend a lot of time, and have done for many years, talking to and working with organizations who are trying to set up IT services…
BarclayDecember 21, 2010
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