| Service | Health Check Review (04) |
| Overview | An objective review with recommendations for improvement – for your ITSM, service desk, and operations teams – improve quality, performance, efficiency, plus employee and customer experience. |
| Areas / topics covered include: | - ITSM / IT Service Management Review
- Service Desk Review
- ITSM and DevOps Collaboration
- ITSM transformation readiness
- Global Service strategy
- Procurement Strategy
- Troubleshooting
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| Why do this? | - If you have operational or strategic challenges, or if you want an external view on how to improve.
- If you need to have an objective assessment of your operation in order to improve, or to develop a new or changing strategy.
- If you need a fast solution, options and recommendations, using industry experience and expertise.
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| What’s involved? | It’s a quick review and engagement, including:- Discovery of your operation
- Analysis and review
- Recommendations and solutions
- Workshops as needed
- We discuss your operation, review documentation, metrics and plans, as well as meeting individually with a broad cross section of stakeholders – staff, management, users, colleagues.
- We write and present a report that sets out the issues with options and recommendations, then we work with you to kick-off actions as needed.
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| Timescales and costs | Depending on your needs, this usually involves around 5 – 10 days’ work, over 2/3 weeks. (consultancy days – minimum 3, maximum 15). We discuss your exact requirements and scope to provide a tailored proposal and scope of work. |
| Type | Bespoke Service | Format | Consultancy |
| Primary Audience | Service Management Practitioners / Leadership CIO | Secondary Audience | IT Leadership IT practitioners Business management |
