An objective review with recommendations for improvement – for your ITSM, service desk, and operations teams – improve quality, performance, efficiency, plus employee and customer experience

Service Health Check Review (04)
OverviewAn objective review with recommendations for improvement – for your ITSM, service desk, and operations teams – improve quality, performance, efficiency, plus employee and customer experience. 
Areas / topics covered include:
  • ITSM / IT Service Management Review
  • Service Desk Review
  • ITSM and DevOps Collaboration
  • ITSM transformation readiness
  • Global Service strategy
  • Procurement Strategy
  • Troubleshooting
Why do this?
  • If you have operational or strategic challenges, or if you want an external view on how to improve. 
  • If you need to have an objective assessment of your operation in order to improve, or to develop a new or changing strategy. 
  • If you need a fast solution, options and recommendations, using industry experience and expertise. 
What’s involved?It’s a quick review and engagement, including:

  • Discovery of your operation 
  • Analysis and review 
  • Recommendations and solutions 
  • Workshops as needed 
  • We discuss your operation, review documentation, metrics and plans, as well as meeting individually with a broad cross section of stakeholders – staff, management, users, colleagues. 
  • We write and present a report that sets out the issues with options and recommendations, then we work with you to kick-off actions as needed.
Timescales and costsDepending on your needs, this usually involves around 5 – 10 days’ work, over 2/3 weeks. (consultancy days – minimum 3, maximum 15). We discuss your exact requirements and scope to provide a tailored proposal and scope of work.
TypeBespoke ServiceFormatConsultancy
Primary AudienceService Management Practitioners / Leadership

CIO

Secondary AudienceIT Leadership

IT practitioners

Business management