Service | ITSM Practitioner Workshops (01) | ||
Overview | Delivery of educational and engagement sessions, live via TEAMS/Zoom/Webex etc to in-house groups on specific topics. These are interactive and use a mixture of presentation content and breakout discussions. The goal is to pass on key knowledge via consensual group learning to provide some shared momentum in a key area.
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Areas / topics covered include: |
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Why do this? |
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What’s involved? | These are usually for up to 15 – 20 people and can vary in length from half day to full day sessions. Attendees receive direct presentations and are required to participate in smaller group discussions and breakout sessions. Attendees also receive appropriate supporting materials as required. | ||
Type | Off the Shelf Service | Format | Workshop |
Primary Audience | Service Management Practitioners / Leadership CIO | Secondary Audience | IT Leadership IT practitioners Business management |
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