ITSM Practitioner Workshops (full day)

£1,995.00

Delivery of educational and engagement sessions, live via TEAMS/Zoom/Webex etc to in-house groups on specific topics. 

These are interactive and use a mixture of presentation content and breakout discussions. The goal is to pass on key knowledge via consensual group learning to provide some shared momentum in a key area. 

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Service ITSM Practitioner Workshops (01)
OverviewDelivery of educational and engagement sessions, live via TEAMS/Zoom/Webex etc to in-house groups on specific topics. 

These are interactive and use a mixture of presentation content and breakout discussions. The goal is to pass on key knowledge via consensual group learning to provide some shared momentum in a key area. 

 

Areas / topics covered include:
  • ITSM / ITIL 4 Overview (full day)
  • ITSM, Agile and DevOps integration (half day)
  • Service catalogue and value stream mapping workshop (full day)
  • Meaningful Metrics – business outcome and experience (half day)
  • ITSM / ITIL 4 practice overviews – Incident, Problem, Change, Knowledge, SLM etc. (half day per practice)
Why do this?
  • To support specific initiatives or projects by providing focused consensual education to key stakeholders 
  • To provide consensus and momentum for the project based on the shared learning experience. 
What’s involved?These are usually for up to 15 – 20 people and can vary in length from half day to full day sessions. Attendees receive direct presentations and are required to participate in smaller group discussions and breakout sessions. Attendees also receive appropriate supporting materials as required.
TypeOff the Shelf ServiceFormatWorkshop
Primary AudienceService Management Practitioners / Leadership

CIO

Secondary AudienceIT Leadership

IT practitioners

Business management

Additional information

Area

Service catalogue and value stream mapping workshop, ITSM / ITIL 4 Overview

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