Name: ITSM Practitioner Workshops (full day)
SKU: 6308
Price: 1995.00 GBP
Availability: InStock

Service	ITSM Practitioner Workshops (01)
Overview	Delivery of educational and engagement sessions, live via TEAMS/Zoom/Webex etc to in-house groups on specific topics. These are interactive and use a mixture of presentation content and breakout discussions. The goal is to pass on key knowledge via consensual group learning to provide some shared momentum in a key area.
Areas / topics covered include:	ITSM / ITIL 4 Overview (full day) ITSM, Agile and DevOps integration (half day) Service catalogue and value stream mapping workshop (full day) Meaningful Metrics – business outcome and experience (half day) ITSM / ITIL 4 practice overviews – Incident, Problem, Change, Knowledge, SLM etc. (half day per practice)
Why do this?	To support specific initiatives or projects by providing focused consensual education to key stakeholders To provide consensus and momentum for the project based on the shared learning experience.
What’s involved?	These are usually for up to 15 – 20 people and can vary in length from half day to full day sessions. Attendees receive direct presentations and are required to participate in smaller group discussions and breakout sessions. Attendees also receive appropriate supporting materials as required.

Type	Off the Shelf Service	Format	Workshop
Primary Audience	Service Management Practitioners / Leadership CIO	Secondary Audience	IT Leadership IT practitioners Business management

Additional information

Area	Service catalogue and value stream mapping workshop, ITSM / ITIL 4 Overview

Reviews

There are no reviews yet.

Be the first to review “ITSM Practitioner Workshops (full day)”