Name: Workshop and Sprint Package
SKU: 6310
Price: 7500.00 GBP
Availability: InStock

Service	Workshop and Sprint Package (03)
Overview	Delivery of short packages of consultancy and education, based around a specific topic. This provides some educational and engagement sessions, live via TEAMS/Zoom/Webex plus additional work to provide recommendations, guidance and feedback on key topics.
Areas / topics covered include:	ITSM / Service Desk improvement booster ITSM and DevOps integration ITSM tools procurement Organisational strategy and structure Customer Experience and value stream mapping Developing meaningful metrics – OXMs business outcome and experience ITSM / ITIL 4 practice improvements – Incident, Problem, Change, Knowledge, SLM etc.
Why do this?	To support specific initiatives or projects by providing focused consensual education to key stakeholders To provide consensus and momentum for the project based on the shared learning experience.
What’s involved?	These combine workshops with 4/5 days consultancy work, usually based on the delivery of a specific topic, or resolution of a particular issue. This will include some discovery, analysis and review, plus a summary report to identify recommendations.

Type	Off the Shelf Service	Format	Workshop
Primary Audience	Service Management Practitioners / Leadership CIO	Secondary Audience	IT Leadership IT practitioners Business management

Additional information

Area	ITSM / Service Desk improvement booster, ITSM and DevOps integration, ITSM tools procurement, Organisational strategy and structure, Customer Experience and value stream mapping, Developing meaningful metrics – OXMs business outcome and experience, ITSM / ITIL 4 practice improvements – Incident, Problem, Change, Knowledge, SLM etc.

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