Last week I gave a BrightTALK webinar looking at the ubiquitous Service Desk and how it can so easily make or break an organisation. I was pleased to get really good feedback and ratings.
The presentation looks at the definition, purpose, value and modus operandi of both a service desk and its supporting teams. I also provide clear strategic and operational guidance on how to enable your Service Desk to work at its best.
I hope you find it useful as well as of interest and welcome your thoughts and comments.