Practitioner Services
Consultancy reviews – health checks, current state analysis
All ITSM topics – identifying issues – analysis, guidance and recommendations, transformation readiness, maturity assessments, process development.
Find Out MorePractitioner Services
Consultancy facilitation
Customer Journey and value stream mapping, service catalogue and SLA development, improved metrics and reporting, tool selection support, tool implementation, project steering.
Contact BarclayPractitioner Services
Practical Workshops
Workshop delivery – all ITSM key topics, ITIL4 awareness, ITSM and DevOps integration, meaningful metrics, ITSM Goodness.
Find Out MorePractitioner Services
Mentoring / coaching
121 job and career mentoring – direct support.
Contact Barclay”Barclay is very personable, down to earth, easy to work with and gets on with everyone. He takes a genuine interest in the individuals within a team – there are not many consultants who do this when they come into organisations. It is a rare and precious quality. We are extremely pleased with his services.
Jane Martin,IT Service Manager