Practitioner Services

Consultancy reviews – health checks, current state analysis

All ITSM topics – identifying issues – analysis, guidance and recommendations, transformation readiness, maturity assessments, process development.

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Practitioner Services

Consultancy facilitation

Customer Journey and value stream mapping, service catalogue and SLA development, improved metrics and reporting, tool selection support, tool implementation, project steering.

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Practitioner Services

Practical Workshops

Workshop delivery – all ITSM key topics, ITIL4 awareness, ITSM and DevOps integration, meaningful metrics, ITSM Goodness.

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Practitioner Services

Mentoring / coaching

121 job and career mentoring – direct support.

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Barclay is very personable, down to earth, easy to work with and gets on with everyone. He takes a genuine interest in the individuals within a team – there are not many consultants who do this when they come into organisations. It is a rare and precious quality. We are extremely pleased with his services.

Jane Martin,IT Service Manager