Hands on guidance and support on delivery of a specific task or activity – either as a discrete managed service, or as part of a client project

Service Strategic Delivery (05)
OverviewHands on guidance and support on delivery of a specific task or activity – either as a discrete managed service, or as part of a client project 
Areas / topics covered include:
  • ITSM practice implementation 
  • Service Desk audit readiness
  • Organisational change / transformation readiness
  • Service Catalogue development
  • Career pathway development 
  • Value Stream and Customer journey mapping / Service Design
  • Procurement support and delivery – ITSM tools, sourcing, feasibility, business case development
Why do this?
  • If you have a specific task that requires expert resources, quickly and effectively
  • If you need a fast solution, using industry experience and expertise. 
What’s involved?This is a focussed set of tasks to achieve the desired goals:

  • Briefing, engagement and discovery 
  • Delivery of key tasks and deliverables
  • Handover and workshops as needed 
Timescales and costsDepending on your needs, this usually involves around 10 – 25 days’ work. (consultancy days – minimum 8, maximum 40). We discuss your exact requirements and scope to provide a tailored proposal and scope of work.
TypeBespoke ServiceFormatConsultancy
Primary AudienceService Management Practitioners / Leadership

CIO

Secondary AudienceIT Leadership

IT practitioners

Business management