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ITIL4

Sep 16
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Outcome and Experience Metrics (OXMs) – beyond the Watermelon

By Barclay Uncategorized

My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established  some new contacts as…

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Nov 15
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Keep calm and co-create (end-to-end) value!

By Barclay Uncategorized

I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…

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Recent Posts

  • Service catalogue – Whatever we call it, it’s valuable
  • Problem Management – what’s it about? How do we succeed with it?
  • The what and why of service management – and what it needs to be successful
  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Service catalogue – Whatever we call it, it’s valuable September 22, 2022
  • Problem Management – what’s it about? How do we succeed with it? September 7, 2022
  • The what and why of service management – and what it needs to be successful August 31, 2022

Tags

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