Hit enter to search or ESC to close
Barclay RaeBarclay RaeBarclay RaeBarclay Rae
0
  • Home
  • Blog
  • Services
    • Services Overview
    • ‘Off The Shelf’ Packages
    • Bespoke Services
    • Mentoring
  • Resources
    • ITSM Goodness
  • About
  • Contact
  • 0
    was successfully added to your cart.

    Cart

Tag

SLA

Sep 16

Outcome and Experience Metrics (OXMs) – beyond the Watermelon

By Barclay Uncategorized

My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established  some new contacts as…

Read More
Jul 21

Do you have an SLA with your spouse..?

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that…

Read More
Jun 29

Tips for ITSM Goodness

By lawrence Consulting, Industry Comment, ITSM Implementation, Tip of the Month, Uncategorized

I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides  OVUM presentation 20 tips   Plus Some additional short tips If…

Read More
Feb 28

SLM Maturity Assessment Tool

By lawrence ITSM Implementation

This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide…

Read More
Dec 15

SLM – The heartbeat of ITSM

By Barclay ITSM Implementation

SLM – The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic…

Read More

Recent Posts

  • Thought leaders – people leaders
  • DO LESS – ACHIEVE MORE
  • Mapping Customer Experience and Value Streams
  • People satisfaction and social continuity
  • Outcome and Experience Metrics (OXMs) – beyond the Watermelon

Recent Comments

  • Mary Jane Prendergast on I'm going to the first AXELOS workshop
  • Barclay on I'm going to the first AXELOS workshop
  • claire brereton on I'm going to the first AXELOS workshop
  • claire brereton on I'm going to the first AXELOS workshop
  • barclay on I'm going to the first AXELOS workshop

What’s Trending

  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Watertight not watermelon ‘SLAs’. July 30, 2020
  • Outcome and Experience Metrics (OXMs) – beyond the Watermelon September 16, 2020

Recently Written

  • Thought leaders – people leaders February 12, 2021
  • DO LESS – ACHIEVE MORE February 4, 2021
  • Mapping Customer Experience and Value Streams November 6, 2020

Tags

are AXELOS best practice BRM Business CAPITA Causal Closing Codes Cloud devops gartner Hands-on it ITIL ITIL4 ITSM itsmf ITSM Goodness ITSMTV itssm juggling nice ovum pink13 Practical Problem Management SDI sdi13 SDITs service catalog Service Catalogue Service Desk Service Management servide desk manager SLA SLAs SLM some strategy tags technology these triangle Value vendors WORKSHOP

Copyright © 2020 Barclay Rae
All rights reserved.

  • Home
  • Blog
  • Services
    • Services Overview
    • ‘Off The Shelf’ Packages
    • Bespoke Services
    • Mentoring
  • Resources
    • ITSM Goodness
  • About
  • Contact

    Email: [email protected]

    LinkedIn: http://uk.linkedin.com/in/barclayrae

    Twitter: http://twitter.com/barclayrae