My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established some new contacts as…
Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that…
I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides OVUM presentation 20 tips Plus Some additional short tips If…
This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide…
SLM – The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic…
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