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Tag

strategy

Mar 26

Have you forgotten something – the Service Desk?

By lawrence Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, Uncategorized

I recently worked in an office where there was a large area of empty desks – there was an air of loss and abandonment in the room. All around there…

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Aug 31

Building a Brilliant (and Future-Proof) Service Desk

By lawrence Uncategorized

This webinar I gave earlier this month has since found its way into BrightTALK’s #TopAugustWebinar. Looks like the topic struck a chord… The session asks questions such as: What makes…

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Aug 28

GARTNER ITSSM Magic Quadrant – Delivery is the Key

By lawrence Consulting, Industry Comment, ITSM Implementation, Uncategorized

We’ve seen the recent (re-launch) of the Gartner ‘Magic Quadrant’, after a 3 year absence and now renamed ITSSM to incorporate a wider span of ITSM and support concepts. This has…

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Recent Posts

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  • DO LESS – ACHIEVE MORE
  • Mapping Customer Experience and Value Streams
  • People satisfaction and social continuity
  • Outcome and Experience Metrics (OXMs) – beyond the Watermelon

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What’s Trending

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Recently Written

  • Thought leaders – people leaders February 12, 2021
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  • Mapping Customer Experience and Value Streams November 6, 2020

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