Delivery of short packages of consultancy and education, based around a specific topic. This provides some educational and engagement sessions, live via TEAMS/Zoom/Webex plus additional work to provide recommendations, guidance and feedback on key topics.

Service Workshop and Sprint Package (03)
OverviewDelivery of short packages of consultancy and education, based around a specific topic. This provides some educational and engagement sessions, live via TEAMS/Zoom/Webex plus additional work to provide recommendations, guidance and feedback on key topics.  
Areas / topics covered include:
  • ITSM / Service Desk improvement booster 
  • ITSM and DevOps integration 
  • ITSM tools procurement
  • Organisational strategy and structure 
  • Customer Experience and value stream mapping
  • Developing meaningful metrics – OXMs business outcome and experience 
  • ITSM / ITIL 4 practice improvements – Incident, Problem, Change, Knowledge, SLM etc.
Why do this?
  • To support specific initiatives or projects by providing focused consensual education to key stakeholders 
  • To provide consensus and momentum for the project based on the shared learning experience. 
What’s involved?These combine workshops with 4/5 days consultancy work, usually based on the delivery of a specific topic, or resolution of a particular issue. This will include some discovery, analysis and review, plus a summary report to identify recommendations. 
Timescales and costs£7,500 per package

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TypeOff the Shelf ServiceFormatWorkshop
Primary AudienceService Management Practitioners / Leadership

CIO

Secondary AudienceIT Leadership

IT practitioners

Business management