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Service Desk, SLM and ITSM Goodness

I help organisations to achieve success and business benefits quickly, using proven core elements of ITSM

  • Cut down the time-to-value – reduce costs and timescales
  • Implement successful bite-sized ITSM initiatives
  • Get fast help to quickly implement Service Management
  • Save time and money on your projects
  • Focus on tangible business objectives
  • Get real buy-in across your organisation

My focus is on helping you to deliver the best possible service to your customers.

Whatever your issue and requirement I will offer expert and ‘big picture’ advice and guidance, based on experience of over 300 projects, not driven by any particular methodology or technology. I will deliver value to your business with a range of IT related services.

I also work with a portfolio of partners and a network of trusted associates to provide a full set of services and options to meet your needs.

Please contact me directly on 07885 629308 for an initial informal chat to discuss your needs without obligation or by email for general inquiries.

Would you like free, useful information about a range of subjects from SLA’s to Helpdesk Strategies, Project procedures to Sourcing Strategies? Find it at ITSM Goodness here.

Barclay Rae

Tel: +44 (0)7885 629308


Have you forgotten something – the Service Desk?

I recently worked in an office where there was a large area of empty desks – there was an air of loss and abandonment in the room. All around there was building work going on and a sense of activity, although hidden away and forgotten in one corner sat a few stoic people, manning a …

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ITSM 2014

ITSM in 2014 – Getting ‘Hands On’

  It’s another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine… For me the most positive thing to emerge over the last year or so is the absolute and comprehensive confirmation around the 2 key goals of …

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