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Service Desk, SLM and ITSM Goodness

I help organisations to achieve success and business benefits quickly, using proven core elements of ITSM

  • Cut down the time-to-value – reduce costs and timescales
  • Implement successful bite-sized ITSM initiatives
  • Get fast help to quickly implement Service Management
  • Save time and money on your projects
  • Focus on tangible business objectives
  • Get real buy-in across your organisation

My focus is on helping you to deliver the best possible service to your customers.

Whatever your issue and requirement I will offer expert and ‘big picture’ advice and guidance, based on experience of over 300 projects, not driven by any particular methodology or technology. I will deliver value to your business with a range of IT related services.

I also work with a portfolio of partners and a network of trusted associates to provide a full set of services and options to meet your needs.

Please contact me directly on 07885 629308 for an initial informal chat to discuss your needs without obligation or by email for general inquiries.

Would you like free, useful information about a range of subjects from SLA’s to Helpdesk Strategies, Project procedures to Sourcing Strategies? Find it at ITSM Goodness here.

Barclay Rae

Tel: +44 (0)7885 629308

Inspired, in action, better

Inspired, in Action, Better – SDI Conference 2013

Believe – SDI Conference 2013 Next week I’ll be at the SDI 2013 conference in Birmingham – it’s always a great mixture of learning, ideas and fun, and I’m really looking forward to it.  This year SDI have pulled out all the stops to make it a big event and get a big attendance – …

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A big week for ITSM – SITS13, G2G3, ITIL, CAPITA

So that was the week that was – what a week in the ITSM world….! Here’s some summary thoughts SITS13 – the (UK) Service Desk and IT Support show London 23 – 24 April As ever this was a busy and brilliant event for the industry – clearly the most focused and clearly defined of …

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