WORLD-CLASS IT SERVICE MANAGEMENT solutions
Workshops and Sprints
BRC provides short, practical, and effective assignments – workshops, sprints, consultancy reviews, and industry and product guidance. These are ‘standard’ services in ITSM and (ESM) enterprise service management, that deliver high value in a quick turnaround, to kick start your projects, guide your decisions and support new ways of working.
Bespoke Consultancy Solutions
Whatever your challenge, issue, or area requiring help – BRC provides specific consultancy for your needs. This may be to guide a strategic transformation, buying decision, re-structure, or simply to assess your current operation. We work on the brief and scope to ensure successful delivery to meet your needs.
Mentoring and Development
Practical learning and development services. Education and learning are tailored to specific client needs where required. Coaching and mentoring are based on experience are based around effective relationships and practical experience. Barclay offers some free mentoring to help people grow and achieve their full potential.
About
Industry leading consultancy and content for over 25 years.
Barclay Rae and his associates (BRC) provide guidance on management, business governance, team building and transformation for business and service leaders. BRC also delivers a variety of consulting and educational services for service management practitioners. We also work with the service management industry and deliver content, product development, presentation and authoring services for vendors and industry organisations.
Our Approach
Together we’ll find new opportunities and jointly transform your service. What are the key elements of our consultancy approach..?
01
Discovery
The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
02
Analysis & Review
This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
03
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
Our Approach
Together we’ll find new opportunities and jointly transform your service. What are the key elements of our consultancy approach..?
01
Discovery
The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
02
Analysis & Review
This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
03
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
