Guidance, knowledge, and support for service management – ‘end-to-end’.

Whether your challenges are strategic and directional, or if you are looking for ‘hands-on’ practical and pragmatic advice and help, we offer a range of services to quickly meet your needs.

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WORLD-CLASS IT SERVICE MANAGEMENT solutions

Workshops and Sprints

BRC provides short, practical, and effective assignments – workshops, sprints, consultancy reviews, and industry and product guidance. These are ‘standard’ services in ITSM and (ESM) enterprise service management, that deliver high value in a quick turnaround, to kick start your projects, guide your decisions and support new ways of working.

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Bespoke Consultancy Solutions

Whatever your challenge, issue, or area requiring help – BRC provides specific consultancy for your needs. This may be to guide a strategic transformation, buying decision, re-structure, or simply to assess your current operation. We work on the brief and scope to ensure successful delivery to meet your needs.

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Mentoring and Development

Practical learning and development services. Education and learning are tailored to specific client needs where required. Coaching and mentoring are based on experience are based around effective relationships and practical experience. Barclay offers some free mentoring to help people grow and achieve their full potential.

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What we do

Building best-in-class service management

The focus of our work with our clients is simple – to help our clients to improve their services.

We offer several simple packages and approaches to get started – workshops, and short reviews, built into a clear brief and scope. This helps to set out a strategy and plan and some key activities that will make a difference.

Our job is not necessarily to ‘do’ transformation for our clients, but to advise, support, and facilitate change and positive actions and outcomes. (we can help with more support at key project times if needed).

We help our clients to be successful – by doing it themselves.

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Flexibility

Work in an iterative, fluid way with BRC as an expert partner. With a portfolio of professional services and many ways to engage – from a couple of days' work to full project delivery.

Speed

Get issues and strategies defined and agreed upon quickly. We respond and deliver speedily and effectively, using ‘lean and agile’ methods where practical.

Scalability

Start small and simple – with a simple workshop or strategy session. If you need more help, then we can scale up and help you with more or less help in line with your needs.

end

What we do

Building best-in-class service management

The focus of our work with our clients is simple – to help our clients to improve their services.

We help our clients to be successful – by doing it themselves.

Learn More

Flexibility

Work in an iterative, fluid way with BRC as an expert partner. With a portfolio of professional services and many ways to engage – from a couple of days' work to full project delivery.

Speed

Get issues and strategies defined and agreed upon quickly. We respond and deliver speedily and effectively, using ‘lean and agile’ methods where practical.

Scalability

Start small and simple – with a simple workshop or strategy session. If you need more help, then we can scale up and help you with more or less help in line with your needs.

end

About

Industry leading consultancy and content for over 25 years.

Barclay Rae and his associates (BRC) provide guidance on management, business governance, team building and transformation for business and service leaders. BRC also delivers a variety of consulting and educational services for service management practitioners. We also work with the service management industry and deliver content, product development, presentation and authoring services for vendors and industry organisations.

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Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

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Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

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Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.