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ITSM Tooling

Looking to review the ITSM tool market and require guidance? We offer independent market analysis workshops, readiness planning, plus procurement and implementation support.

A busy IT office with a service desk audit being carried out.

ITSM Tooling Services

ITSM Market Overview Workshop: A 1-day exercise, providing and independent view of the market, and to identify requirements and suitable products, as well as an overview of readiness and planning.

ITSM Tools Procurement: Independent and proven approach to building requirements and supporting procurement, to ensure a good product solution and fit for your organisation.

ITSM Product Reviews and Re-development: Process and technical reviews as required around current implementations. Recommendations and re-development as required.

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

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