Delighted to share that we’re now an Affiliated Partner with the Service Desk Institute (SDI), licensed to deliver the full suite of SDI services as part of our wider transformation portfolio. Through this partnership you can access:
Key SDI Services
- Pre‑Certification Workshop: Get your service desk ready for certification
- Certification Assessment: See exactly where you stand against SDI’s global standards
- Certification Audit: Achieve SDI certification with expert support
- Surveillance Audit: Maintain and continuously improve your certification status
And that’s not all. We’re also proud to offer SDI’s premium services:
- SDI Training Courses: Upskill your team with industry‑recognised training
- SDI Premium Membership: Join a global community of service desk professionals
Why pursue SDI certification?
It provides a structured, independently validated way to:
- Benchmark performance
- Drive consistent improvement
- Align service operations to real business value
- Build credibility with customers and stakeholders
Importantly, it isn’t just about a badge, nor solely about the service desk. We embed SDI certification within broader ITSM, ESM, leadership, and change programmes, guiding clients from preparation through long‑term development.
So whether you’re focused on certification, operational improvement, or team development, we’re here to help you make it happen. If you’re serious about transforming your service capability, let’s talk. See us at SITS (Service Desk & IT Support Show) or, get in touch to chat about how we can support your service desk transformation.
