These are interactive and use a mixture of presentation content and breakout discussions. The goal is to pass on key knowledge via consensual group learning to provide some shared momentum in a key area.

Service

ITSM Practitioner Workshops

Overview

Delivery of educational and engagement sessions, live via TEAMS/Zoom/Webex etc, to in-house groups on specific topics.

These are interactive and use a mixture of presentation content and breakout discussions. The goal is to pass on key knowledge via consensual group learning to provide some shared momentum in a key area.

Areas / topics covered include:

  • ITSM / ITIL 4 Overview (full day)
  • ITSM, Agile and DevOps integration (half day)
  • Service catalogue and value stream mapping workshop (full day)
  • Meaningful Metrics – business outcome and experience (half day)
  • ITSM / ITIL 4 practice overviews – Incident, Problem, Change, Knowledge, SLM etc. (half day per practice)

Why do this?

  • To support specific initiatives or projects by providing focused consensual education to key stakeholders
  • To provide consensus and momentum for the project based on the shared learning experience.

What’s involved?

These are usually for up to 15 – 20 people and can vary in length from half day to full day sessions. Attendees receive direct presentations and are required to participate in smaller group discussions and breakout sessions.

Attendees also receive appropriate supporting materials as required.

Timescales and costs

Half Day Workshops – £1195

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Full Day Workshops – £1995

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Type

Off the Shelf Service

Format

Workshop

Primary Audience

Service Management Practitioners / Leadership

CIO

Secondary Audience

IT Leadership

IT practitioners

Business management