Digital Employee Experience
We provide expert guidance to help you define, measure, and improve digital employee experience across your organisation. Our approach aligns people, technology, and outcomes to build lasting DEX maturity.
Why Many DEX Projects Fail
Digital Employee Experience (DEX) promises to improve productivity, engagement, and IT credibility. Yet some organisations struggle to see those promises fulfilled.
Whether you’re new to DEX or already using established tools, ongoing success relies on the right culture and environment.
The challenge is that DEX success requires more than buying software. Without addressing IT culture, structure, and processes, DEX initiatives can underperform. This is where our DEX IT Transformation service helps.
Key Questions to Consider
Are you about to invest in a DEX product and unsure how to prepare your IT organisation?
Do you already have a DEX tool but feel your team isn’t using it effectively or getting the value you expected?
Is your IT culture reactive, prioritising ticket resolution over proactive experience transformation?
Do you need to develop and manage a roadmap that connects IT improvements to tangible business outcomes?
Are you struggling to gain executive buy-in for DEX initiatives?
Services
Our DEX IT Transformation package is a structured 5-day consultancy engagement that delivers:
A current DEX organisational maturity assessment with specific gap analysis, aligned to business outcomes
Aligned IT management around principles and practices for teams
Prioritised implementation roadmap for ongoing DEX maturity
Operational guidelines for identifying, managing, and communicating your current and future DEX initiatives
An executive summary ready for leadership’s decision on next steps
Follow-up support to track your progress
Benefits
Stronger business case
Clear evidence to support DEX investment decisions.
Investment confidence
Data and recommendations to guide funding and staffing choices.
Executive-ready insight
Documentation that makes the case for resources and next steps.
Informed decision-making
Leadership has the right information to back DEX initiatives.
Our Approach
Over 5 days, we assess, engage, and deliver actionable outcomes:
Discovery – Leadership interviews to understand business priorities and user engagement sessions to capture employee pain points.
Analysis & Review – Structured workshops and data analysis to identify gaps, risks, and opportunities.
Solutions – Written report and presentation with a SWOT analysis, prioritised roadmap, executive summary, and next steps.
The engagement is led by Ian Aitchison, a recognised DEX industry expert with decades of experience in IT service management and Digital Employee Experience. Our vendor-independent approach ensures recommendations are based on your needs, not product features.
Get Started
Ready to get started? Contact us to discuss your DEX challenges and our DEX IT Transformation service in more detail.
Our Approach
Together we’ll find new opportunities and jointly transform your service.
What are the key elements of our consultancy approach..?
01
Discovery
The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
02
Analysis & Review
This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
03
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
Our Approach
Together we’ll find new opportunities and jointly transform your service.
What are the key elements of our consultancy approach..?
01
Discovery
The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
02
Analysis & Review
This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
03
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
