Entries by Amanda

SLM Maturity Assessment Tool

This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide you with a SLM maturity score between 0 – 5 enabling you to: Identify and understand the SLM maturity level your IT department is currently operating […]

Service Desk Webinar on BrightTALK

Last week I gave a BrightTALK webinar looking at the ubiquitous Service Desk and how it can so easily make or break an organisation. I was pleased to get really good feedback and ratings. The presentation looks at the definition, purpose, value and modus operandi of both a service desk and its supporting teams. I […]

Should you centralise?

This month’s tip comes from a question sent in to me:  “We have a number of corporate support areas and ‘helpdesks’. Would it make sense to try and centralise these and build a single central operation?” While there’s no simple answer to this, I suggest a few key points to consider: 1) In general it will be […]