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ITIL

Dec 31
Love0

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, News, Service Catalog, Service Desk, SLM, Uncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…

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Jun 06
Love0

SITS Goodness and DevOps Slides

By Barclay DevOps, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SITS

A busy and productive time was had this week at the sits15 Show – Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this…

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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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Apr 18
Love0

Awesome Service Management

By Barclay Industry Comment, ITIL, ITSM Goodness, ITSM Implementation

‘Everything is Awesome’ This was the signature song from the ‘Lego Movie’, which was released in 2014. This movie – filmed entirely with animated Lego – is a brilliant multi-level…

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Dec 31
Love0

From Kafka and 'Whack-a-mole' to real Customer Culture

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

A few thoughts on the last day of 2014 – hopefully avoiding the ‘5 trends to look for in 2015’ and ‘what we learned from 2014!’ shtick… There’s so much…

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Nov 14
Love0

The expanding world of Service Management + collaboration

By Barclay Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SLM, Uncategorized

I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the…

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Aug 27
Love0

Consultancy Guidelines – updated

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

  Many thanks to all of those who contributed to the initial draft of the Consultancy Guidelines – I’ve now updated the document with your comments and suggestions – some…

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Jul 21
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Do you have an SLA with your spouse..?

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized

Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that…

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Mar 26
Love0

Have you forgotten something – the Service Desk?

By lawrence Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, Uncategorized

I recently worked in an office where there was a large area of empty desks – there was an air of loss and abandonment in the room. All around there…

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Oct 25
Love0

'Revolution'? – Congress!

By lawrence Industry Comment, ITIL, ITSM Goodness, Uncategorized

This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It’s also great to meet up with like-minded…

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Recent Posts

  • Service catalogue – Whatever we call it, it’s valuable
  • Problem Management – what’s it about? How do we succeed with it?
  • The what and why of service management – and what it needs to be successful
  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
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Recently Written

  • Service catalogue – Whatever we call it, it’s valuable September 22, 2022
  • Problem Management – what’s it about? How do we succeed with it? September 7, 2022
  • The what and why of service management – and what it needs to be successful August 31, 2022

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