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ITIL4 XLAs OXMs

Watertight not watermelon ‘SLAs’.

Service Management

How to Create a Culture of Effective Management Collaboration

ITSM

ITSM Implementation – Vendors, Be Brave!

Service Management ITSM

Great managers make the difference…

Service Management ITIL ITSM

Awesome Service Management

ITIL Service Desk ITSM

The real value of IT? Better get moving…!

Service Desk

Service Desk Triangle – can you see it from my (SDM) angle?

Service Management

Processes don’t happen by themselves

Service Catalogue

Service Catalog – real life secrets of success