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The times are a changing… aren’t they always..?

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Governance is cool…

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Enterprise Service Management (ESM) – whatever we call it, its big…

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Thought leaders – people leaders

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DO LESS – ACHIEVE MORE

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Mapping Customer Experience and Value Streams

Service Management

People satisfaction and social continuity

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Outcome and Experience Metrics (OXMs) – beyond the Watermelon

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AI and ITSM – it’s a matter of confidence