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17 June, 2022 Insight

It’s a really busy time of year right now in the ITSM industry…

Conversations at the moment are constantly about 2 different poles across maturity – from ‘new and developing’ – experience, XLAs, ESM, and AI, to ‘core and back to basics’ – service design, catalogue, knowledge, problem, incident, MIM, etc.

This is just to update you on some new developments:

At the SITS 22 show I recorded 20 interviews with people across the industry for the Enterprise Digital Podcast– these are now available to view via our new YouTube Channel – SITS 2022

We will release 2/3 per week over the summer weeks so look out for some great insight from people in the industry. The first conversations are with Rob Akershoek, James Finister, and Akshay Anand. Enjoy these and many more to come..!

I’m looking forward to continuing the conversations across the pond at the forthcoming Pink Elephant 25th Jubilee Conference in Las Vegas  About Pink22 ( I’m also presenting a couple of sessions on service management development, including ITIL 4 ESM, core ITSM, CDS and more. – If you are attending and would like to have a chat please look me up!

Also, our latest episode of the Enterprise Digital Podcast is out and it’s a cracker!! – with Suresh GP – we talk specifically about the SRE role and how to make this work and integrate with established ways of working. Check it out here and be sure to let us know your thoughts – Enterprise Digital Podcast – With Suresh GP

All the best in your ITSM developments…