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Bespoke solutions to meet your needs

Tailored solutions to transform and improve your service management

Whatever your needs are in planning, analysing, reviewing, transforming and improving your service management, we can provide a full range of services as you need them. We often start out with workshops and short consultancy exercises. However, if more input and resources are needed to support and deliver your projects we can provide experienced people and key skills at whatever level you need.

This covers a wide range of levels of engagement, from project management and delivery of some key tasks, to ongoing periodic steering and mentoring to support your people.

We will discuss and propose the best options for you and your needs – our focus is on ensuring that our customers get the right level of support that they need to be successful.

We only engage on consultancy projects once the expectations of scope and delivery are clear and agreed, so we need to discuss your issues and requirements.

Please contact us to discuss your needs – with no obligations.

Resources to enable and
upskill your team

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

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