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Popular, proven workshops

Short pieces of work, workshops, and sprints, competitively priced

01

ITSM Practitioner Workshops

ITSM/ITIL Overview, ITSM Goodness, Service Catalogue, Portfolio, and Design, Problem Management and CSI, ITSM Product and Market Overview, Product Readiness and Meaningful Metrics

02

Leadership Workshops

Team-building, Strategy, Transformation, Leadership, and Governance. Management Consultancy.

Resources to enable and
upskill your team

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

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Service Catalogue Service Management Problem Management IT Management

MEANINGFUL METRICS

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