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Is your service team ready for AI?

Gain the insights needed to supercharge your ROI through an effective AI implementation

What's involved

Our independent AI readiness workshop will help to ensure you are in the best possible position to maximise the Return On Investment from your AI implementation, whether that be a chatbot or ITSM tool functionality.

How can we help?

AI Feasibilty Workshop

  • Review your business case & alignment with business objectives
  • Discussions on implementation considerations areas:
  • Knowledge structure 
  • Data privacy
  • Staffing/Structure
  • Enterprise Service Management impact
  • Tooling & Integration opportunities
  • Service Desk impact – Ways of Working, support channels
  • Reporting & success criteria
  • Implementation prioritisation & roadmap

Who should attend?

  • Anyone considering either adding or expanding their existing AI capabilities
  • This workshop can be used in preparation for implementation of a Chatbot

Outputs

  • Gain practical insights quickly to maximise your AI investment
  • AI implementation priority plan
  • High-level readiness report

AI Workshops

Book your workshop

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

Our Approach

Together we’ll find new opportunities and jointly transform your service.

What are the key elements of our consultancy approach..?

01

Discovery

The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.

02

Analysis & Review

This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.

This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.

03

Solutions

Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.

Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.

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