I’m delighted to be part of a new weekly podcast project, the Enterprise Digital podcast, with my friend and industry colleague Ian Aitchison. We’ve launched with 3 episodes published, more...
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I am honoured and more than delighted to have been named in the 2021 HDI top 25 Thought Leaders list – for the 5th year. I am not a great…
In the last few months I’ve been trying to think positively about how to change some things for good (benefit), and for good (forever), post-covid. How do I make changes…
On a ‘journey’… O wad some Power the giftie gie us, to see oursels as ithers see us! (Robert Burns, ‘To a louse’) Don’t worry about trying to understand the Scots…
For some time now there has been a ‘human’ movement in the technology world and beyond, towards humanising work and recognising the value of our people. This has included the…
My recent blog on Watertight, not watermelon SLAs had a fantastic response, with nearly 5,000 reads via LinkedIn. It also drove a number of discussions and I established some new contacts as…
This week I will attend my final board meeting as a director of itSMF UK. I’ve been a board member for exactly 5 years, with just under 3 of these…
We are constantly being bombarded with content and hype around the ‘post-covid’ world. Some of this of course is valuable and essential – discussing and planning around how people and…
The ‘Watermelon SLA’ concept is a simple a graphical way of showing that many SLAs are not fit for purpose. This has been successful in getting some clear and honest…
I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…
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