Entries by barclay

The expanding world of Service Management + collaboration

I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the consensus was that there was a good mix of people and that it was a good networking event. There were still a large number of […]

Consultancy Guidelines – updated

  Many thanks to all of those who contributed to the initial draft of the Consultancy Guidelines – I’ve now updated the document with your comments and suggestions – some great additions there so please download a copy below and use this as you need it. There is more content on clarification between consultants and contractors, more […]

Do you have an SLA with your spouse..?

Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that have been around for 20+ years.     In my experience the same old questions keep coming up – questions like ‘where do we start? […]

H2H not B2B

Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the best of all, where the industry comes together and across all areas to do business, discuss ideas and generally do some real collective networking. This […]

ITSM in 2014 – Getting ‘Hands On’

    It’s another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine… For me the most positive thing to emerge over the last year or so is the absolute and comprehensive confirmation around the 2 key goals […]

‘Revolution’? – Congress!

This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It’s also great to meet up with like-minded industry people, friends and peers, so networking was also a big part of the show – the bars and music venues of Nashville rang to […]

Inspired, in Action, Better – SDI Conference 2013

Believe – SDI Conference 2013 Next week I’ll be at the SDI 2013 conference in Birmingham – it’s always a great mixture of learning, ideas and fun, and I’m really looking forward to it.  This year SDI have pulled out all the stops to make it a big event and get a big attendance – […]