Should you centralise?

This month’s tip comes from a question sent in to me:  “We have a number of corporate support areas and ‘helpdesks’. Would it make sense to try and centralise these and build a single central operation?” While there’s no simple answer to this, I suggest a few key points to consider: 1) In general it will be […]

ITSM on One Page…!?

What are the basics? Recent client and industry research work has given me a lot of good new exposure to some of the emerging areas of ITSM, notably Social Media, Cloud and of course the ever developing Service Catalogue/service definition area. Interesting to see a lot of new activity and approaches in this area, particularly […]

Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.

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Postformat Gallery: Multiple images with different sizes

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Indented Quotes and Images – beautiful

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