Too much information

Earlier this month I presented at the itSMF Belgium Conference – you can see the slides here – Let’s demonstrate value, not what we do. The theme was a simple one – how do IT and technology organisations not only deliver, but also demonstrate value…? Sadly, more often than not, this question is still met with all […]

SLM Maturity Assessment Tool

This is a quick and easy tool that I designed for Hornbill. It’s got 15 questions in total and takes just a few minutes to complete. The results will provide you with a SLM maturity score between 0 – 5 enabling you to: Identify and understand the SLM maturity level your IT department is currently operating […]

Service Desk Webinar on BrightTALK

Last week I gave a BrightTALK webinar looking at the ubiquitous Service Desk and how it can so easily make or break an organisation. I was pleased to get really good feedback and ratings. The presentation looks at the definition, purpose, value and modus operandi of both a service desk and its supporting teams. I […]

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