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AXELOS

Dec 31
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By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, News, Service Catalog, Service Desk, SLM, Uncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…

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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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Jul 11
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I'm going to the first AXELOS workshop

By lawrence Consulting, Industry Comment, ITIL, Uncategorized

So, the first phase is heating up – the charm offensive has generally been good and well received, although now it’s time to start doing something… I’m referring of course…

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Recent Posts

  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture
  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • It’s a really busy time of year right now in the ITSM industry… June 17, 2022
  • Service management – it takes a village. Connected people, leadership and culture May 27, 2022
  • Experience management in IT services: because you care to deliver the very best May 4, 2022

Tags

are AXELOS best practice BRM Business CAPITA Causal Closing Codes Cloud devops gartner Hands-on it ITIL ITIL4 ITSM itsmf ITSM Goodness ITSMTV itssm juggling nice ovum pink13 Practical Problem Management SDI sdi13 SDITs service catalog Service Catalogue Service Desk Service Management servide desk manager SLA SLAs SLM some strategy tags technology these triangle Value vendors WORKSHOP

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