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best practice

Jan 13

ITSM in 2014 – Getting 'Hands On'

By lawrence Consulting, ITSM Goodness, Uncategorized

    It’s another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine……

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Dec 07

Service Catalog is Simple…or Should Be

By lawrence Consulting, Service Catalog, SLM, Uncategorized

I presented a webinar on Service Catalog and SLM for BrightTALK webinar – available here. The slides on their own are available here. This presentation was aimed to try and…

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Oct 08

Service Catalog – real life secrets of success

By lawrence Consulting, ITSM Implementation, Service Catalog, Uncategorized

 Last week I visited a client for a follow –up review. I’ve helped them to develop and implement SLM and a service catalog over the last 8 months or so….

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Recent Posts

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  • Outcome and Experience Metrics (OXMs) – beyond the Watermelon

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What’s Trending

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Recently Written

  • Thought leaders – people leaders February 12, 2021
  • DO LESS – ACHIEVE MORE February 4, 2021
  • Mapping Customer Experience and Value Streams November 6, 2020

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