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ITIL

Jul 11
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I'm going to the first AXELOS workshop

By lawrence Consulting, Industry Comment, ITIL, Uncategorized

So, the first phase is heating up – the charm offensive has generally been good and well received, although now it’s time to start doing something… I’m referring of course…

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Apr 03
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The real value of IT? Better get moving…!

By lawrence Industry Comment, ITIL, ITSM Implementation, Service Catalog, SLM, Uncategorized

Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value….value.  In case you hadn’t noticed…?! When we in…

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Mar 11
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Service Desk Triangle – can you see it from my (SDM) angle?

By lawrence Consulting, Industry Comment, ITSM Implementation, Service Desk, Tip of the Month, Uncategorized

One thing that strikes a chord with many of my clients is a simple concept that I’ve used for some time, although only recently defined more explicitly. This centres around…

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Jan 16
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Lets make 2013 a year of ITSMGoodness…

By lawrence Consulting, Industry Comment, ITIL, ITSM Implementation, Uncategorized

So, another year and  the ITSM industry is alive with debate and discussion, opportunity, challenge and as ever some uncertainty. I’m not one for making resolutions or big predictions (both usually fail in mid January..!),…

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Sep 26
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2 Speed ITSM

By lawrence Industry Comment, ITIL, Service Catalog

  I recently met with Rodrigo Flores (creator of Service Catalog Community and Blog) for a drink when he was in London. Rodrigo set up newScale and drove the market with Service Catalog…

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Jun 29
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Tips for ITSM Goodness

By lawrence Consulting, Industry Comment, ITSM Implementation, Tip of the Month, Uncategorized

I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides  OVUM presentation 20 tips   Plus Some additional short tips If…

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Apr 11
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An Inspector’s Call…

By lawrence Uncategorized

1 year and counting since we started In a few weeks it will be the regular SDITS show at Earls Court, London – certainly the ITSM industry’s biggest annual bash…

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Dec 15
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SLM – The heartbeat of ITSM

By Barclay ITSM Implementation

SLM – The heartbeat of ITSM This was my recent presentation topic at the itSMF UK event on Service Level Management held on 7th December. For me its a huge topic…

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Recent Posts

  • It’s a really busy time of year right now in the ITSM industry…
  • Service management – it takes a village. Connected people, leadership and culture
  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • It’s a really busy time of year right now in the ITSM industry… June 17, 2022
  • Service management – it takes a village. Connected people, leadership and culture May 27, 2022
  • Experience management in IT services: because you care to deliver the very best May 4, 2022

Tags

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