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ITSM Goodness

Dec 31
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By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, News, Service Catalog, Service Desk, SLM, Uncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…

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Jun 06
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SITS Goodness and DevOps Slides

By Barclay DevOps, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SITS

A busy and productive time was had this week at the sits15 Show – Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this…

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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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May 07
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H2H not B2B

By Barclay Industry Comment, ITSM Goodness, Uncategorized

Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the…

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Jan 13
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ITSM in 2014 – Getting 'Hands On'

By lawrence Consulting, ITSM Goodness, Uncategorized

    It’s another new year and of course there are many reviews and predictions for our IT and ITSM industries. See these recent ServiceDesk360 and Cherwell blogs of mine……

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Recent Posts

  • Enterprise Service Management (ESM) – whatever we call it, its big…
  • Thought leaders – people leaders
  • DO LESS – ACHIEVE MORE
  • Mapping Customer Experience and Value Streams
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What’s Trending

  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • Outcome and Experience Metrics (OXMs) – beyond the Watermelon September 16, 2020

Recently Written

  • Enterprise Service Management (ESM) – whatever we call it, its big… March 24, 2021
  • Thought leaders – people leaders February 12, 2021
  • DO LESS – ACHIEVE MORE February 4, 2021

Tags

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