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Nov 15
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Keep calm and co-create (end-to-end) value!

By Barclay Uncategorized

I am regenerating my blog (its been a while) and am delighted to do this just as we are about launch the new ITIL4 Managing Professional Publication – Create, Deliver…

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Dec 31
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By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, News, Service Catalog, Service Desk, SLM, Uncategorized

Happy New Year for 2016  !! I wish you success and happiness Its been a busy year in 2015  The ITSM world continues to rock daily between inspiration and opportunity,…

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May 30
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Check out these CHECKLISTs for SITS

By Barclay Consulting, Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Catalog, Service Desk, SLM, Uncategorized, Workshops

If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be…

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Nov 14
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The expanding world of Service Management + collaboration

By Barclay Industry Comment, ITIL, ITSM Goodness, ITSM Implementation, Service Desk, SLM, Uncategorized

I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the…

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Recent Posts

  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value
  • LITTL-ITIL for ITIL 4 – now available..!
  • Are you changing comfortably..?

Recent Comments

  • Maff Rigby on Mary Poppins vs the ITIL machine…
  • Kriesi on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.
  • Kriesi on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.
  • Kriesi on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.
  • admin on Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.

What’s Trending

  • Problem Management Success – Start Using Causal Closing Codes September 4, 2012
  • ITSM Implementation – Vendors, Be Brave! September 29, 2015
  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Experience management in IT services: because you care to deliver the very best May 4, 2022
  • There’s an “I” and “T” in communication; there should be communication in IT April 21, 2022
  • Tools and frameworks – the means, not the end, in creating business value April 8, 2022

Tags

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