I presented a big list of little tips at the recent OVUM conference on ITSM in London: Here’s the slides OVUM presentation 20 tips Plus Some additional short tips If…
Read More
Recent Posts
- Service catalogue – Whatever we call it, it’s valuable
- Problem Management – what’s it about? How do we succeed with it?
- The what and why of service management – and what it needs to be successful
- It’s a really busy time of year right now in the ITSM industry…
- Service management – it takes a village. Connected people, leadership and culture
What’s Trending
Recently Written
Tags
are
AXELOS
best practice
BRM
Business
CAPITA
Causal Closing Codes
Cloud
devops
gartner
Hands-on
it
ITIL
ITIL4
ITSM
itsmf
ITSM Goodness
ITSMTV
itssm
juggling
nice
ovum
pink13
Practical
Problem Management
SDI
sdi13
SDITs
service catalog
Service Catalogue
Service Desk
Service Management
servide desk manager
SLA
SLAs
SLM
some
strategy
tags
technology
these
triangle
Value
vendors
WORKSHOP
Recent Comments