Our latest News & Insights

Topics

Categories
- ITIL
  - ITIL4
- Service Desk
- Problem Management
- IT Management
- AI
- Knowledge Management
- ESM
- Service Catalogue
- Service Management
  - XLAs
  - OXMs
- ITSM
- Insight
- Uncategorised

Target Operating Model

ITSM

Mastering Service Management with a Target Operating Model

Project Proposals

Service Management

The Secret to Successful Project Proposals

Barclay Rae + SDI (Service Desk Institute) Affiliate Partnership

Service Desk

Transforming Your Service Desk

Service Management

Core to Value for Service Management Success

Service Management ESM

Experience Management for MSPs

Service Management

Practical Service Management for MSPs

ITIL

Authentic Leadership and Globally Diverse Teams

Enterprise Digital Podcast set up

ESM

Developing our leaders and capabilities

Enterprise Digital Podcast - Revisited

Service Management ESM

ENTERPRISE DIGITAL – THE PODCAST REVISITED… Moments that matter