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service catalog

Apr 03
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The real value of IT? Better get moving…!

By lawrence Industry Comment, ITIL, ITSM Implementation, Service Catalog, SLM, Uncategorized

Value value value value, business value, business outcomes, moments of truth, key metrics, IT value, commercial and operational value, business value, value….value.  In case you hadn’t noticed…?! When we in…

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Dec 07
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Service Catalog is Simple…or Should Be

By lawrence Consulting, Service Catalog, SLM, Uncategorized

I presented a webinar on Service Catalog and SLM for BrightTALK webinar – available here. The slides on their own are available here. This presentation was aimed to try and…

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Oct 08
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Service Catalog – real life secrets of success

By lawrence Consulting, ITSM Implementation, Service Catalog, Uncategorized

 Last week I visited a client for a follow –up review. I’ve helped them to develop and implement SLM and a service catalog over the last 8 months or so….

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Recent Posts

  • Experience management in IT services: because you care to deliver the very best
  • There’s an “I” and “T” in communication; there should be communication in IT
  • Tools and frameworks – the means, not the end, in creating business value
  • LITTL-ITIL for ITIL 4 – now available..!
  • Are you changing comfortably..?

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What’s Trending

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  • Mapping Customer Experience and Value Streams November 6, 2020

Recently Written

  • Experience management in IT services: because you care to deliver the very best May 4, 2022
  • There’s an “I” and “T” in communication; there should be communication in IT April 21, 2022
  • Tools and frameworks – the means, not the end, in creating business value April 8, 2022

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